We deliver across the Continental United States. All orders are carefully quality-checked and dispatched within 1 to 2 business days. Standard Tracked U.S. Shipping takes 6 to 12 business days with final delivery handled by USPS or trusted domestic carriers.

Yes! We proudly provide Free Tracked U.S. Shipping on all orders to the 48 continental states, with no minimum purchase requirement.

Once your order has been dispatched, you will automatically receive a Shipping Confirmation email containing your active tracking number. You can check real-time progress anytime on our Track Your Order page.

We want every Casova piece to bring warmth and peace of mind to your space. If your order arrives damaged, defective, or simply doesn't fit your room's aesthetic, contact us at casovastoreeu@gmail.com within 30 days of delivery for a hassle-free replacement or full refund.

Yes. All of our ambient lamps, mug warmers, and aromatherapy diffusers are engineered specifically for the North American market, equipped with standard 110V–120V U.S. plugs or universal USB-C power interfaces.

Yes! With our automatic Bundle & Save program, you get 10% OFF when you buy 2 items, and 15% OFF when you buy 3 or more items across our entire catalog. The discount applies automatically in your cart and at checkout—no promo code required.

We process orders rapidly to ensure fast delivery. If you need to make address changes or cancel an order, please email casovastoreeu@gmail.com within 12 hours of purchase.

Our customer care team is available Monday through Friday from 9:00 AM to 6:00 PM EST. Reach us directly at casovastoreeu@gmail.com or submit an inquiry through our Contact Us page.