Shipping policy

SHIPPING & DELIVERY POLICY — CASOVA

At Casova (https://casova.store), we are committed to delivering our curated home decor, ambient lighting, and comfort essentials safely and reliably to your doorstep across the United States.

1. ORDER PROCESSING TIME

  • All orders are processed, quality-checked, and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding federal holidays).
  • Orders placed after 2:00 PM EST on Friday or over the weekend will begin processing on the next business day.
  • Once your order is dispatched, you will automatically receive a Shipping Confirmation email containing your live tracking number.

2. SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMES

We currently ship to all physical addresses within the Continental United States (excluding P.O. Boxes, APO/FPO/DPO military addresses, and U.S. Territories).

  • Standard Tracked U.S. Shipping: 6 to 12 Business Days (after processing).
  • Carrier Partners: Depending on the item category and warehouse allocation, orders are fulfilled via expedited air logistics with final-mile delivery handled by USPS, UniUni, YunExpress US, or FedEx.

Please note: During peak Q4 holiday periods (November – December) or severe weather events, carrier transit times may experience minor delays of 1 to 3 additional business days.

3. MULTI-ITEM ORDERS (SPLIT SHIPMENTS)

To ensure you receive your items as quickly as possible, orders containing multiple products (for example, an ambient lamp and a tabletop fire pit) may be dispatched from separate specialized fulfillment centers in separate packages at no additional shipping cost to you. You will receive a dedicated tracking number for each package.

4. ORDER TRACKING

As soon as your order leaves our fulfillment facility, we will email your tracking link. Please allow 24 to 48 hours for the carrier's tracking portal to update with initial scan events.

5. ADDRESS ACCURACY & LOST/DAMAGED PACKAGES

  • Please double-check your shipping address at checkout. If you need to modify your delivery address, contact us immediately at casovastoreeu@gmail.com within 12 hours of placing your order.
  • If your package is significantly delayed beyond 15 business days, or arrives damaged in transit, please reach out to us at casovastoreeu@gmail.com and we will issue a replacement or full refund.

6. QUESTIONS OR SUPPORT