Return & Refund Policy

RETURN & REFUND POLICY — CASOVA (30-DAY COZY HOME GUARANTEE)

At Casova (https://casova.store), we want you to love the warmth, comfort, and atmosphere our pieces bring to your home. Every order is backed by our 30-Day Cozy Home Guarantee.

1. 30-DAY RETURN WINDOW

You have 30 calendar days from the date of delivery to request a return or exchange. To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, unaltered, and in its original protective packaging with all included accessories, cords, bulbs, and manuals.
  • You must provide your order number or proof of purchase.

2. HOW TO INITIATE A RETURN

To start a return, please contact our Customer Support Team at casovastoreeu@gmail.com with your Order Number and the reason for the return.

  • If your return is approved, we will provide you with the return shipping address and instructions on how and where to send your package.
  • Items sent back to us without first requesting a return authorization via email will not be accepted.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS (FREE REPLACEMENT OR REFUND)

Please inspect your order upon reception. If your item arrives shattered, defective, damaged in transit, or if you receive the wrong variant/model, contact us within 7 days of delivery at casovastoreeu@gmail.com and attach clear photos or a short video of the issue.

  • For verified damaged or defective items, you do NOT need to pay for return shipping—we will immediately send a brand-new replacement free of charge or issue a 100% full refund to your original payment method.

4. CHANGE-OF-MIND RETURNS

If you wish to return an item due to a change of mind, wrong style selection, or personal preference (where the product is not defective), the customer is responsible for the return shipping label cost. Original shipping charges (if any) are non-refundable.

5. ORDER CANCELLATIONS

We begin processing orders rapidly to ensure prompt delivery. Cancellation requests must be submitted to casovastoreeu@gmail.com within 12 hours of placing the order. Once an order has been dispatched and assigned a tracking number, it can no longer be canceled in transit and must follow our standard 30-day return process upon delivery.

6. REFUNDS PROCESSING TIME

We will notify you once we have received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days depending on your bank or credit card issuer.

Questions? Contact us anytime at casovastoreeu@gmail.com.